Some HBO Max users are reporting that no matter what they try, they are no longer able to stream content from HBO Max. This issue is reported to occur with PC, macOS, iOS, Android, and Smart TV operating systems.
If you face any kind
of trouble while playing HBO max on your Amazon Fire TV then you should try
these steps:
Update
The Software For System And App:
1.
Please
make sure that you are using the latest version of HBO Max app. To check
whether you are using the latest version, please do this on your Amazon Fire
TV. Move the selection to the HBO Max tile and then press the Menu button from
your remote. In the lower right corner, select More Info and then Update (If
any update available there.)
2.
Also
check your Amazon Fire TV system updates. To do this, go to Settings> My
Fire TV > About > Check for Updates.
Check Internet
Connectivity And Speed.
1.
If
you face buffering problems or getting poor quality videos while playing HBO
Max on your Amazon Fire TV then it might be possible that your network has a
slow speed issue or frequent disconnection problems. To check your network
status do this: On your Amazon Fire TV, go to Settings and then Network. Now
press the play button from the remote to check the network status.
2.
You
can also check your internet speed by visiting the website speedtest.net. To check
disconnection problem, ping google.com -t times. If you see to stream high
definition videos your internet speed must be at least 10 Mbps. So make sure
that you have a high-speed internet connection.
Clear App Cache And
Data
From the Amazon
Fire TV Home screen, go to Settings > Applications > Manage Installed
Applications.
1.
Select
HBO Max from the list of apps.
2.
Tap
Force Stop.
3.
Select
Clear cache.
4.
Select
Clear data.
5.
Open
HBO Max, sign in, and see if the problem is resolved.
Restart The Devices
Restart the
devices is the best thing that everyone does to fix the problems. Most of the
time issues get resolved after doing this trick. Just do the following steps to
do this:
1.
Unplug
all the power cord from your Amazon Fire, TV, and wifi router.
2.
Wait
for at least 20 to 30 seconds.
3.
Now
reconnect the power to your wifi router and wait until it connects to the
Internet. To confirm, please check all the lights are coming or not.
4.
Reconnect
the power cord to your Amazon Fire, TV and switch it On.
5.
Now
play HBO max and see if the issue gets fixed or not.
Re-install HBO Max
After will all the troubleshooting
steps still your issue gets not resolved, then reinstall the HBO Max
application. To do this:
From the Fire TV Home screen,
choose Settings > Applications > Manage
Installed Applications. Select HBO Max from the list of applications. Select Uninstall. Download
and reinstall HBO Max from the Amazon App store.
Reference: https://tvstreamhelpline.com/fix-hbo-max-not-working-issue/
0 comments:
Post a Comment