How to Fix HBO Max Not Working Issue

Some HBO Max users are reporting that no matter what they try, they are no longer able to stream content from HBO Max. This issue is reported to occur with PC, macOS, iOS, Android, and Smart TV operating systems.



If you face any kind of trouble while playing HBO max on your Amazon Fire TV then you should try these steps:

Update The Software For System And App:

1.    Please make sure that you are using the latest version of HBO Max app. To check whether you are using the latest version, please do this on your Amazon Fire TV. Move the selection to the HBO Max tile and then press the Menu button from your remote. In the lower right corner, select More Info and then Update (If any update available there.)

2.    Also check your Amazon Fire TV system updates. To do this, go to Settings> My Fire TV > About > Check for Updates.

Check Internet Connectivity And Speed.

1.    If you face buffering problems or getting poor quality videos while playing HBO Max on your Amazon Fire TV then it might be possible that your network has a slow speed issue or frequent disconnection problems. To check your network status do this: On your Amazon Fire TV, go to Settings and then Network. Now press the play button from the remote to check the network status.

2.    You can also check your internet speed by visiting the website speedtest.net. To check disconnection problem, ping google.com -t times. If you see to stream high definition videos your internet speed must be at least 10 Mbps. So make sure that you have a high-speed internet connection.

Clear App Cache And Data

From the Amazon Fire TV Home screen, go to Settings > Applications > Manage Installed Applications.

1.    Select HBO Max from the list of apps.

2.    Tap Force Stop.

3.    Select Clear cache.

4.    Select Clear data.

5.    Open HBO Max, sign in, and see if the problem is resolved.

Restart The Devices

Restart the devices is the best thing that everyone does to fix the problems. Most of the time issues get resolved after doing this trick. Just do the following steps to do this:

1.    Unplug all the power cord from your Amazon Fire, TV, and wifi router.

2.    Wait for at least 20 to 30 seconds.

3.    Now reconnect the power to your wifi router and wait until it connects to the Internet. To confirm, please check all the lights are coming or not.

4.    Reconnect the power cord to your Amazon Fire, TV and switch it On.

5.    Now play HBO max and see if the issue gets fixed or not.

Re-install HBO Max

After will all the troubleshooting steps still your issue gets not resolved, then reinstall the HBO Max application. To do this:

From the Fire TV Home screen, choose Settings > Applications > Manage Installed Applications. Select HBO Max from the list of applications.              Select Uninstall.                                                                             Download and reinstall HBO Max from the Amazon App store.

Reference: https://tvstreamhelpline.com/fix-hbo-max-not-working-issue/

 

 

 

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